Staysure was formed in 2004, specialising in cover for travellers aged over 50 with pre-existing medical conditions, although its policies are available to younger customers too.
We’ve reviewed three of its policies: Signature (most comprehensive), Comprehensive and Basic (least comprehensive).
Staysure travel insurance is underwritten by Great Lakes Insurance.
Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms and conditions of an insurer before committing to any financial products.
Does Staysure offer the best travel insurance?
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‘What you need to know about Staysure’s policies’
Dean Sobers, Which? travel insurance expert, says:
I’ve been analysing Staysure’s extensive range of policies for a decade.
If you’re a Which? member you can log in (or if not, sign up) to read my explanation of their strengths and weaknesses.
Is Staysure good if you have a medical condition?
Staysure is a medical specialist – meaning it is listed as having a specialism in covering people with pre-existing medical conditions, and so may be able to offer you a better price than non-specialists if your conditions are severe or complex.
You can find out more about these companies and how to find them in our guide on travel insurance if you have a medical condition.
Staysure works with a medical screening company called Verisk to assess customers’ medical conditions and risk.
How good is Staysure at handling claims?
Staysure uses a claims handling company called Davies Claims to handle its claims.
In 2024 Staysure accepted 89.53% of claims made on its policies. This is higher than industry averages for single trip policies (80%), worldwide annual cover (84.5%) and European annual cover (86.3%).
Staysure travel insurance: how can I claim?
To claim by phone from the UK or most other countries, Staysure’s 24 hour emergency phoneline is on +44 (0)1403 288 414.
However, if you’re calling from the USA, Canada or Mexico, the number to call is +1 844 780 0639.
You can also claim online.
Insurers will usually expect you to try recouping lost costs (such as deposits) elsewhere before claiming with them – for example checking with the travel provider if you’re entitled to a refund or can move a cancelled trip. However, you can still call the insurer to let them know if there’s a chance you will need to claim.
You’ll need to provide your policy number when you call.
- Find out more: how to claim on your travel insurance
How does Staysure compare with other providers?
Log in or sign up to see how Staysure’s policies compared with those of other providers.
Should you buy Staysure travel insurance?
Only Which? members can read our ultimate verdict on Staysure’s cover, so log in or sign up to find out what it is.
